Spark

Bringing Email Home.

THE JOB

Spark needed to move over half-a-million email customers to a new email provider. That meant everyone signing-in online to validate their email accounts.

OUR HUNCH

It’s not about changing providers. It’s about ‘bringing email home’. 

SOLUTION

We worked closely with digital teams to create a simple and seamless journey through multiple channels that asked customers to ‘give permission’ to bring email home.

JOB DONE

Just about everyone was moved without hassle or issue saving Spark hundreds of thousands of dollars in potential complications.