spark
mastering your modem
engagement | craft
THE challenge
Spark found that a lot customers were leaving due to poor WiFi strength. But after investigating, they found it was mostly down to a simple broadband set up issue. So they needed us to help people get set up right from the get go.
OUR HUNCH
Don’t just tell people how to get set up. Show them.
what we did
Our videos take people room-to-room around their home with simple tips for a better 4G and 5G broadband experience.
how we did it
Our videos created an instant asset for the frontline to share with customers. Almost 4,000 views in a few short weeks, already saving big dollars in potential churn.
SEE MORE
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Explore more of what we do, from strategy and planning to making bad news better.
